Refund policy

Returns & Refunds

30-Day Confidence Guarantee

At Sivara, we believe self-care should be simple, effective, and confidence-boosting. That’s why we proudly stand behind the quality of our products and want every customer to feel comfortable trying them.

If you’re not completely satisfied with your experience, you may request a refund within 30 days of receiving your order.

To be eligible for our 30-Day Confidence Guarantee, you must:

  • Contact our support team within 30 days of your order being delivered.
  • Provide your order number.
  • Tell us about your experience with the product and the reason for your refund request.
  • Have used the product according to the recommended instructions.
  • Provide any additional information we may reasonably request, including photos of the product where necessary, to help us assess your request.


Standard Returns

For hygiene and safety reasons, we only accept standard returns for products that are:

  • Unopened and unused.
  • In their original packaging.
  • In the same condition as when they were received.

We reserve the right to decline returns or refunds if a product has been opened, damaged, altered, tampered with, or is no longer in its original condition.


Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number.
  • Clear photos showing the damage, defect, or incorrect item.

Once your claim has been reviewed and approved, we may offer a replacement, store credit, or refund, depending on the circumstances.


Important Information

  • Return shipping costs are the responsibility of the customer unless otherwise approved by our support team.
  • Original shipping fees are non-refundable.
  • Refund or return requests made outside the stated timeframes are not eligible.
  • All returns must be approved by our support team before being sent back.
  • We reserve the right to refuse any refund or return request that does not meet the conditions outlined in this policy.

Please note:

  • Customers are responsible for return shipping costs unless otherwise approved by our support team.
  • Original shipping charges are non-refundable.
  • Refund requests submitted after the applicable timeframes are not eligible.
  • Returns must be approved by our support team before items are sent back.
  • We reserve the right to deny any refund or return request that does not meet the conditions outlined in this policy.

If you have any questions regarding this policy, please contact us at:

Sivarabeauty526@gmail.com